A KFC franchise has announced plans to step into the franchise business in a bid to help grow its brand and provide a stronger financial base.
Key points:The move will see KFC open up its restaurants and bars to more families, it saysThe move comes after the chain was criticised for the way it handles staff and employees, including staff with disabilities, in the pastKFC said it would also open its doors to more Indigenous AustraliansThe move follows a series of comments the chain has made on the treatment of staff in the workplace and in the community.
In a statement to News Corp, the chain said it was committed to supporting and serving all of its customers, and would work with the Government and local authorities to help create a stronger, more sustainable and profitable franchise business.
“In 2017, we made a commitment to our franchisees and their families to do more to ensure the health and well-being of our customers,” the statement read.
“That commitment is continuing to evolve, and we will continue to work with our franchise partners to ensure we are supporting the right people to be able to enjoy the KFC experience for everyone.”
In the past, KFC has been criticised for its handling of staff and staff with disability, with the chain citing an example from an employee with autism who was told to get a disability insurance card, despite being in the workforce for more than 25 years.
The company said the decision to step in with the new franchise would provide a strong financial base to ensure KFC remained a leading brand in the market.
“This new franchise will allow us to work on the best-in-class management of our franchises, our people, and our business and we are excited to continue to do this with our local partners,” the company said.
“We look forward to working with them as we work to bring the best possible service and experience to our community.”
The announcement comes just weeks after a series.KFC, which is owned by KFC Holdings, the family that owns the chain, announced it would close the chain’s restaurants and bar businesses in 2017, with plans to open them up to more of the community through a new franchise model.
The move followed a series published by News Corp earlier this year that showed some KFC restaurants and cafes in Queensland had been closed due to low numbers of patrons.
The report highlighted a lack of accessibility and said staff were not being adequately accommodated in some of the cafes.
The chain has since been criticised by many of its franchisees for the poor conditions it found staff in.